17 Results for Category CloudCraze


It's not uncommon for particular CloudCraze API calls to fail within a test because they aren't executed as a community portal user. One example of this, that we recently encountered, is with regard to the `ccrz.ccApiWishList.create()` method. In order to address scenarios like these we'd need to simulate a CloudCraze Community Portal User. There are a number of challenges that make creating a portal user difficult.


 

Many times, there is a need to create custom fields on objects for storing project specific custom data. We can create custom fields on any Salesforce B2B Commerce Cloud (previously CloudCraze) custom objects. However, below steps need to be followed in order to expose those fields on CC model and to be used on UI level when pages are rendered on storefront.


Communication with customers is an imperative aspect of B2BCommerce. Many organizations have specific customer service teams set aside to handle any issues raised by users of a B2B commerce system. Customer service has several communication channels , among them a live chat feature has been gaining popularity. This is not a chat bot. Those have a place as well, but this post concerns itself with the value added proposition of supporting ones customers via an actual human being. Read this blog for a step by step guide on how to implement Live Agent chat.


Dealing with the exporting and importing of data when refreshing sandboxes is an issue that most SFDC orgs wrestle with.  In Salesforce B2BCommerce, this entails base migration of three objects relating to configuration of the application, as well as secondary (but still required objects) for Page Labels, Page Sections, Products, Price Lists, and Specs (just to name a few).

 

While there are a few third-party products out there that offer varying degrees of solutions to this dilemma - I've developed a proof of concept that leverages the Metadata API and Static Resources to allow a configurable solution that can be implemented not only from a typical production-to-sandbox scenario, but from sandbox-to-sandbox or sandbox-to-production.


XCentium offers integration services and components giving CPQ / Cloudcraze projects a head start. The following article by Thomas Wagner, Salesforce B2B Commerce expert and XCentium Practice Director, shows several common use cases that describe how a CPQ or Cloudcraze customer can take advantage of these offerings.


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