New B2B eCommerce store launches on CloudCraze,
the new Salesforce B2B Commerce Cloud
Our client, an international management consulting firm, needed to find a way to provide faster customer service and product purchase / renewal cycles, while tackling a complex pricing structure and streamlining an extensive product catalog, covering 110 countries.
Our client’s data encompassed reward information on 20 million professionals in 110 countries. This data, in the form of digital subscriptions/downloads, is utilized by customers all over the world; most notably by almost all Fortune 100 organizations.
XCentium worked with this client to design, implement and deploy a commerce portal using the Salesforce B2B Commerce platform
This solution provided the following features
- Allowed customers to quickly search and purchase digital products across geographic regions
- Allowed for data loading and updates via SAP Dataservices
- Provided ERP integration with SAP using webservices
- Integrated with Avalara Tax Service (for US based tax calculations)
- Integrated with Paymetric, including the creation of a Salesforce NTLM security client
- Prepared data for seamless integration with a digital fulfillment system
Using the Salesforce platform allowed us to iterate quickly on the design and structure of the portal in order to deliver a high-end experience that is attractive and works equally well on mobile or desktop devices.
After successful completion of Phase 1 of the project, our client has begun roll out of the portal to specific customers based on volume, contractual obligations and product types needed. The portal has been well received and will help to reduce catalog complexity and increase customer service.
"The commerce requirements of our customer presented several opportunities to explore a broader back-end integration. Among other challenges, the XCentium team built a solution that allowed authentication of requests between Salesforce and a legacy security protocol (MS NTLM). As one team member put it: ”Anyone can create capable solutions with cutting edge tools – its overcoming the challenges of legacy systems that made a difference. Legacy systems are the reality in most companies and we excel at integrating with them."
Thomas Wagner, Commerce Director