Sales, Service, & CRM

Selecting and implementing the right CMS based on your business needs and ensuring seamless integration with other business systems (commerce, marketing automation, ERP, etc.).

Helping your sales team sell smarter and faster by centralizing customer information, logging their interactions, and automating day-to-day tasks, orders, proposals, approvals, and more.

Setting up customer 360 visibility to deliver smarter, faster, and more personalized service. We can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience.

Setting up analytics tools, tracking key performance indicators (KPIs), and providing detailed reports on sales trends, team performance, service metrics, customer satisfaction score, average handling time, and more. 

Leveraging the power of AI to identify best leads, convert opportunities more efficiently, and retain customers with ease while identifying trends and offering actionable recommendations. 

Streamlining processes to lead to faster resolution times and higher customer satisfaction. We analyze existing processes, identify inefficiencies, and implement improvements. 

Developing segmentation strategies and implementing personalization tools to tailor interactions based on customer preference and behaviors. 

Ensuring real-time data exchange with optimized data quality management across all integrated systems.