2 Results for Category Conversational Commerce
In last week’s article on “What is required to make chatbots succeed?”, I highlighted several implications and recommendations as crucial to how we create a solution that addresses these points. Now in this post I will describe how Sitecore and their ecosystem of partners can take chatbots to where they need to be.
Communication with customers is an imperative aspect of B2BCommerce. Many organizations have specific customer service teams set aside to handle any issues raised by users of a B2B commerce system. Customer service has several communication channels , among them a live chat feature has been gaining popularity. This is not a chat bot. Those have a place as well, but this post concerns itself with the value added proposition of supporting ones customers via an actual human being. Read this blog for a step by step guide on how to implement Live Agent chat.