Success story

Joyce Meyer Ministries

Delivering a global commerce experience


About JMM

Joyce Meyer Ministries (JMM) is a worldwide Christian nonprofit with headquarters in Fenton, Missouri, 21 field offices and 9 international offices. Their global staff reaches millions through daily internet, television, radio and live conferences.


Challenge

Maximizing their commerce potential


JMM decided it was time to upgrade their website to make it more accessible. As a result, they began seeking a partner to help deliver a Sitecore Commerce website that simplified the inherent complexities of an international site. They were on the hunt for a solution that combined commerce infrastructure best practices with a personalized and comprehensive customer experience at scale.



Solution

Delivering global commerce


Joyce Meyer Ministries partnered with XCentium to deliver a global commerce solution.


For this inherently complex project, Sitecore Commerce was integrated with Azure Cloud and various payment gateways, including PayPal, First Data, Paygate, Bluefin, Amazon Pay, Apple Pay, Google Pay and Microsoft Pay. As a result, multiple currencies are accepted, making the new site accessible worldwide. Avalara powers the tax calculations, eliminating the difficulties of international taxing.
Combined Commerce Sites
3
Scientific Customer Base
+18%
Browser Time per Session
+20%



Outcome

Reaching customers worldwide


We helped JMM discover a set of best practices for their donations and product offerings, including introducing a subscription service to allow donators to set up automatic payments. This solution resulted in three disparate commerce websites being combined into one, highly functional commerce and content site. As a result, Joyce Meyer Ministries saw an 18% increase in scientific customers, a desired demographic for them. Beyond a shift in customer persona, the website also saw a 20% increase in browse time per session, showing the increased usability and relevancy of the new site.



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