Salesforce Dreamforce 2024
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End-to-end digital transformation
XCentium helps mid-market enterprise clients with applying end-to-end Digital transformation using Salesforce cloud solutions. As a Salesforce Crest Partner, we provide implementation services and specialize in the following:
Commerce
Salesforce has multiple commerce offerings targeting B2B, B2C and D2C customers. We partner with our client to find the right solution based on their needs.
Order Visibility/ Management
Salesforce order management makes the journey from purchase to delivery seamless. We help our clients scope their order management journey to achieve efficiency and automation to drive down operation costs and increase CSAT.
Marketing cloud
Salesforce Marketing cloud is a comprehensive digital marketing platform that supports all aspects of omnichannel customer engagement. We help our clients increase brand value and sales by strategizing and defining campaigns, customer segmentation and planning omnichannel engagements.
Service Cloud
Salesforce Service Cloud is a customer service and support platform designed to help organizations deliver exceptional customer service experiences. We help our clients upgrade their contact center across voice, email and digital channels and provide a consistent experience to the customer irrespective of agent location.
Data Cloud
Salesforce data cloud is an enterprise data management and analytics platform that helps manage data across various sources and glean insights from them using reports and machine learning. We help our clients plan their data strategy across various data sources and come up with a forward-looking solution to meet their analysis, reporting and AI needs.
Revenue Lifecycle Management
Salesforce revenue lifecycle management helps organizations manage and improve the entire revenue life cycle from pricing management to quoting and order to cash. We help our clients refine their revenue cycle and reduce time to market when launching new products and services.
Connect with us at Dreamforce
Prabhu Anbananthan
VP, Digital Delivery
Prabhu brings 15+ years of software development experience building scalable and optimized solutions on multiple technology platforms. Most notably he held various positions at Sony where his team developed enterprise systems, both B2B and B2C.
Molly MacDougall
VP, Digital Commerce
Molly brings over 25 years of experience in digital transformation across several industries and platforms and has led Digital Commerce and Customer 360 initiatives at clients like Ralph Lauren, Funko, WeatherTech, Theory, Borderfree, and Amazon.