About Flexera

Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate and multiply the return on their technology investments. “InstallShield” and “InstallAnywhere” have been used by software companies the world over to package their products for installation on PC’s and servers. At one point, Flexera products were responsible for installing 80%-90% of all Windows software in the world.



Challenge

Looking for enhanced capabilities

Flexera was looking to replace their previous .NET custom web-store and improve their commerce operations.

Solution

Making the switch to Salesforce

Flexera, and its software division Revenera, partnered with XCentium to go live with the Lightning B2B Commerce implementation.

XCentium built on the existing Salesforce community and usage by expanding it to handle eCommerce and define buyer experiences. Salesforce provides a more comprehensive and easy merchandising interface.

Salesforce Lightning B2B gave Flexera’s merchandising, and marketing teams hands-on control of the product information displayed to customers.

Outcome

Gaining more control

Admins and managers can import commerce data for accounts, products, price book, and entitlements. By adapting Salesforce Commerce, we were able to allow individual consumers as well as businesses to purchase products from Revenera, provided either are registered users. Additionally, we created custom code to provide SSO integration between B2B Commerce and Flexera's Khoros Lithium customer forums.

The switchover also enhanced their design capabilities. With Salesforce Experience Cloud, Revenera was able to quickly customize and create their design and content. In addition to assigning roles to contributors with the level of access needed in a specific experience.