Sales and service
Improve sales and service operations with Agentforce Sales and Agentforce Service
Overview
Agentforce Sales (formerly Sales Cloud) and Agentforce Service (formerly Service Cloud) bring sales, service, and customer data together on a single platform. They connect teams, workflows, and customer interactions to improve visibility, efficiency, and overall customer experience.
With AI built into the platform, teams can automate repetitive tasks, gain real-time insights, and focus on higher-value interactions across the customer lifecycle.
XCentium helps organizations implement these capabilities to improve how they sell, support customers, and manage relationships at scale.
Key capabilities
Sales pipeline management
Track opportunities, manage pipelines, and improve forecasting accuracy
Service operations and case management
Manage customer interactions, cases, and support workflows across channels
AI-driven productivity
Automate tasks, surface insights, and support faster decision-making with AI
Customer 360 view
Access a unified view of customer interactions across sales, service, and marketing
Workflow automation
Streamline processes and reduce manual work across teams
Omnichannel engagement
Support customer interactions across phone, email, chat, and digital channels
How XCentium helps
We design, implement, and optimize Agentforce Sales and Agentforce Service to align with your business processes and customer experience goals.
This includes CRM configuration, workflow design, system integrations, and AI-driven capabilities that improve efficiency and visibility. We also support ongoing optimization to help teams work more effectively over time.
Benefits
Improve pipeline visibility and forecasting
Reduce service response times
Increase team productivity
Deliver more consistent customer experiences
Support scalable growth across sales and service operations
Salesforce fit & implementation assessment
Choosing the right platform and approach matters.
We evaluate your current systems, business goals, and architecture to define the best path forward.