Salesforce
XCentium helps organizations design and deliver connected digital experiences on the Salesforce platform. As a Salesforce partner, we provide strategy, implementation, and optimization across CRM, marketing, commerce, and data. We help you streamline operations, improve customer engagement, and scale your Salesforce platform with confidence.
- Salesforce certifications
- 175+
- Successful launches
- 60+
- Years of Salesforce experience
- 10+
How we help you succeed with Salesforce
Salesforce connects customer data, AI, automation, and business workflows across a single platform.
XCentium helps you turn these capabilities into a system that improves customer engagement, supports real-time decision-making, and drives measurable business outcomes.
We help you modernize existing implementations, design scalable architectures, and integrate Salesforce across your digital ecosystem. We also help teams apply AI, automate workflows, and improve how customer data is used across marketing, sales, and service.
Salesforce consulting services
XCentium helps you implement, optimize, and support the Salesforce platform. We design scalable architectures, manage upgrades, improve performance, and ensure your platform continues to deliver long-term value.
Agentforce
Build, deploy, and manage AI agents on Salesforce. We help you design and implement Agentforce to automate workflows, support employees, and improve customer interactions across channels.
Commerce
Design and deliver connected commerce experiences using Salesforce. We implement B2C and B2B commerce solutions that connect storefronts, order management, and customer data to support modern buying journeys.
Data
Unify and activate customer data using Salesforce Data Cloud. We help you create a complete view of your customers to support segmentation, personalization, and real-time engagement.
Marketing
Plan, execute, and optimize marketing programs using Salesforce. We help you deliver personalized campaigns, improve customer journeys, and increase engagement across channels.
Sales and service
Implement and optimize Salesforce to support sales and service operations. We help teams improve pipeline visibility, streamline service workflows, and deliver better customer experiences.
Case Study
Funko
Improved peak traffic performance and fulfillment with Salesforce Order Management
Future-ready architecture
Implemented Salesforce Order Management and Salesforce Commerce Cloud to support high-volume sales and scalability
Order efficiency
Automated order processing to improve accuracy, reduce manual effort, and support timely fulfillment
Customer experience
Enabled self-service returns and integrated Zendesk to automate support workflows and improve response times
Omnichannel operations
Introduced omnichannel inventory management to improve visibility and flexibility across sales channels
Salesforce Fit and Implementation Assessment
Choosing the right platform and approach matters.
We evaluate your current systems, business goals, and architecture to define the best path forward.
Frequently Asked Questions
What is Salesforce and how does it work?
Salesforce is a cloud-based platform that connects customer data, business processes, and applications across sales, service, marketing, and commerce. It centralizes data and workflows so teams can manage customer relationships, automate tasks, and deliver consistent experiences across channels.
What is Agentforce?
Agentforce is Salesforce’s AI capability for building and managing autonomous agents. These agents can answer questions, complete tasks, and automate workflows using business data and defined logic. They support both customer-facing and internal use cases.
What services does XCentium provide for SitecoreAI?
XCentium provides strategy, architecture, implementation, integration, and optimization services for SitecoreAI. We help organizations design, deploy, and scale digital experience platforms using a composable approach.
How does Salesforce use AI?
Salesforce uses AI to automate workflows, generate insights, and personalize customer interactions. AI can analyze customer behavior, recommend next actions, generate content, and support real-time decision-making across sales, service, marketing, and commerce.
What is Salesforce Data Cloud?
Salesforce Data Cloud unifies customer data from multiple sources into a single view. It allows organizations to segment audiences, activate data in real time, and support personalization across digital channels.
What services does XCentium provide for Salesforce?
XCentium provides strategy, architecture, implementation, integration, and optimization services for Salesforce. This includes CRM, marketing, commerce, data, and AI capabilities such as Agentforce.
How does XCentium help with Agentforce?
XCentium helps organizations identify practical AI use cases, design agent workflows, integrate data sources, and implement Agentforce capabilities. The focus is on improving efficiency, automating tasks, and delivering measurable business outcomes.
Can Salesforce integrate with other platforms?
Salesforce integrates with ERP systems, data platforms, marketing tools, and custom applications. These integrations connect data and workflows across your technology ecosystem.
How do I get started with Salesforce?
Start with an assessment of your current systems, business goals, and customer experience requirements. XCentium defines the right architecture, roadmap, and implementation approach based on your needs.
Our focus is on helping organizations apply AI within Salesforce in a practical way. We connect data, workflows, and automation to improve how teams sell, serve, and engage customers.
Thomas Wagner, Vice President