About All Heart

All Heart is a one-stop shop for healthcare professionals, with a vast selection of apparel, accessories, footwear, medical instruments, and more.

Challenge

Bringing together style and functionality

All Heart was looking for a redesign and re-platform the project.

Solution

Elevating the experience

All Heart partnered with XCentium for a multi-brand, global solution on Salesforce Commerce Cloud. Several microsites and a custom quote tool were also implemented for B2B users.

Outcome

Extending the Salesforce ecosystem

Numerous UI/UX improvements were made, including extensions for single-page checkout, PLP, PDP, Cart, embroidery, and engraving features. Being up to standards with compliance and regulations, the new All Heart solution is ADA WCAG 2.0, CCPA, and GDPR compliant.

Being a retailer, All Heart wanted to improve and extend its commerce solution to Salesforce Order Management. In addition to a standard order flow, the new Salesforce Order Management system supported rapid replenishment, split ship, dropship, and backorder features. Customers had the ability to purchase in bundles, with personalization, or include gift wrapping and messaging.

Key Features

·       Advanced shipping options

·       Customer service functions

·       Special product handling

·       Split shipping criteria

·       Manual override of rules for B2B use cases