Colliers International
Standardized development practices and Coveo search helped Colliers reduce defects, improve estimation accuracy, increase product releases, and make information easier to find
About the client
Colliers International is a global professional services and investment management company focused on real estate and real assets. The company operates at global scale, with thousands of professionals serving clients across commercial real estate, engineering, and investment management.
Challenge
Colliers needed a more consistent way to manage development across projects. Different processes created inefficiencies, errors, and quality issues. High defect rates slowed delivery and made it harder to meet timelines. These delays affected operational efficiency and client satisfaction.
Solution
Colliers partnered with XCentium to create a standardized development framework. The goal was to make workflows more consistent, reduce errors, and support faster delivery across projects.
XCentium implemented process standards that gave teams a clearer, repeatable way to work. This helped reduce variation across projects and improved the quality of development output.
XCentium also integrated Coveo to add intelligent search to Colliers’ website portal. This helped users find and retrieve information more easily. The team also connected subscription management with Coveo so configurations could sync with email communications and support more automated, personalized updates.
Outcomes
The work helped Colliers improve delivery quality and create a more efficient digital operation. Standardized workflows reduced defects, while Coveo improved search and self-service for users.
The subscription management integration also supported better communication with users by aligning updates with their needs. Together, these improvements helped Colliers support its global scale with a more reliable and easier-to-use digital platform.
- increase in product releases
- 110%
- increase in estimation accuracy
- 280%
- reduction in overall defects
- 50%
Technology
- Coveo
Before these changes were implemented, we were in a world of pain. Huge, unwieldy deployments with complexity everywhere. Even simple updates were hard to get out the door. Even though we'd get the job done in the end, the business was losing faith in the project's ability to execute. They just weren't seeing value delivered quickly enough, leaving critical parts of our website (like the "search as map moves" functionality for property search) unfinished and languishing. Post-implementation was like a brand-new day. Almost overnight, it seemed that we flipped to a regular, quick turn schedule. We saw predictability in deliverables every few weeks. It gave my stakeholders confidence that we could get the job done. If anything, our problem at that point was keeping up with dev and rolling out the value-added in a way that the field could realize it effectively.
Paul Booth, Sr. Director of Global Marketing and Technology
