Overview

Colliers International is a leading global commercial real estate organization headquartered in Canada, with over 15,000 employees across 400+ offices in 62 countries. Offering services such as project management and tenant representation, Colliers manages $57 billion in assets and generates $4.3 billion in annual revenue. As a global leader, Colliers required a robust digital solution to enhance operational efficiency and streamline service delivery.

Challenge: Simplifying and Standardizing Development

Colliers faced critical challenges in their development process, including:

• Inconsistencies in Development: Variations in processes led to inefficiencies and errors.
• High Defect Rates: Quality assurance challenges resulted in frequent defects that slowed project timelines.
• Delayed Deliveries: Inefficient workflows led to missed deadlines, impacting client satisfaction.

Solution: Delivering a Scalable and Intelligent Platform

To address these challenges, Colliers partnered with XCentium to create a streamlined development framework that enhanced efficiency, reduced errors, and accelerated delivery timelines.

Key elements of the solution included:

1. Process Standardization:

• XCentium implemented a standardized development framework that reduced inefficiencies and provided consistent workflows across projects.

1. Integration with Coveo:

• Enabled intelligent search capabilities, empowering Colliers’ users to easily find and retrieve information through their website portal.
• Facilitated self-service capabilities to improve customer experience and reduce reliance on manual support.

1. Subscription Management:

• Integrated a subscription process into Coveo to synchronize configurations with email communications.
• Enhanced customer engagement by ensuring automated and personalized updates.

Outcome: Continuous Value Delivery

The partnership with XCentium resulted in significant improvements for Colliers:

• Reduction in Defects: Streamlined workflows and standardized processes led to fewer errors, enhancing development quality.
• Accelerated Deliveries: Projects were completed on time, improving operational efficiency and client satisfaction.
• Enhanced Search and Self-Service: The integration with Coveo provided intuitive search capabilities, simplifying access to information for users.
• Improved Engagement: Subscription management allowed for better communication and alignment with user needs.

Impact

The solutions implemented by XCentium empowered Colliers to optimize their digital operations, creating a platform capable of supporting their global scale and delivering a seamless user experience. This transformation enabled Colliers to maintain their reputation as a leader in the commercial real estate sector while positioning them for continued growth and innovation.

By addressing operational inefficiencies and embracing cutting-edge technologies, Colliers can now focus on delivering exceptional value to clients and stakeholders worldwide.