Challenge
Looking for robust order management capabilities
Funko was looking to enhance its online shopping experience and handle high traffic “flash sales” with ease. They embarked on a significant transformation of their eCommerce infrastructure.
Solution
Turning pop culture in pop commerce
Funko partnered with XCentium to support their high-performance commerce system with a robust Order Management solution that scales with demand.
We implemented a freshly designed commerce solution and tailor-made Salesforce Order Management with Omnichannel Inventory systems. This resulted in a dependable online store capable of effortlessly managing heavy traffic and high-volume sales.
Outcome
Bringing your favorite characters to your doorstep
In order to elevate the shopping experience, we introduced multiple integrations and automated order processing rules. Customers were also empowered to handle self-service returns. This functionality was made possible through an extension of Commerce Cloud, which incorporated restocking fees according to business rules. We also harnessed Zendesk to automate customer service tasks.
Ensuring security and fraud prevention were paramount concerns, and we successfully implemented customizable security measures. We also established a comprehensive payment and refund audit trail, complete with accurate tax calculations for compliance purposes.
With Funko’s enhanced commerce ecosystem, they’re now able to deliver their cherished characters to their beloved homes anytime and anywhere.
About Funko
