Overview

Isagenix is a leading lifestyle and multi-level marketing company offering premium dietary supplements and personal care products. Focused on helping people improve their lives, Isagenix creates solutions for better eating, feeling, looking, and moving.

Challenge

Navigating Growth Limitations

Isagenix’s legacy commerce system hindered scalability by requiring manual management of separate catalogs for various customer types, countries, and order flows. This outdated setup restricted their ability to expand globally and deliver a seamless, customized buying experience.

Solution

Building a Great Buying Experience

Isagenix partnered with XCentium to implement a robust commerce solution, including:

Sitecore Commerce 10.0: Hosted on 2-region Managed Cloud Premium for global accessibility and scalability.

Salesforce Service Cloud Integration: For streamlined customer support and CRM functionalities.

Advanced Payment Options: Integration with PayPal and Paymetric for secure and versatile payment processing.

Key Features Delivered:

Catalog Normalization: A unified catalog structure simplifies operations and supports flexible pricing and availability by customer type, country, or order flow.

Global Product Search: Users can easily find products worldwide, reducing friction in their shopping journey.

Personalized Experiences: Pricing tiers and customized shipping calculations tailored to member types and regions.

Advanced Product Bundling: Features like "Build My Pack" and "Build for Me" provide tailored product recommendations, enhancing customer satisfaction.

Shipping Surcharges: Dynamic rules address logistical challenges, such as cooler surcharges for perishable goods shipped during summer.



Outcome

Discovering the Ultimate Experience

The revamped Isagenix platform eliminates operational inefficiencies and delivers a world-class eCommerce experience.

Enhanced User Experience: Personalized pricing and faceted search reduce decision paralysis and improve product discovery.

Flexible Order Management: Configurable shipping and pricing rules enable seamless transactions across global markets.

Customer-Centric Features: Bundling tools like "Build My Pack" elevate the user journey, driving satisfaction and loyalty.

By addressing complexities and streamlining operations, Isagenix now empowers its customers with a scalable, intuitive platform that supports growth and reinforces its mission of wellbeing worldwide.