Challenge

Having a sense of urgency

Isagenix's legacy commerce system severely limited their growth by forcing them to maintain separate catalogs for each permutation manually. Their business model depends on having different pricing and availability in many countries for different customer types and order flows. Their legacy commerce system severely limited their growth.

Solution

Building a great buying experience

Isagenix partnered with XCentium to implement Sitecore Commerce 10.0, hosted on 2 region Managed Cloud Premium. We also integrated Salesforce Service Cloud, along with Paypal and Paymetric payment.

Outcome

Discovering the ultimate experience

The new Isagenix experience dramatically reduces all complexities by normalizing catalog data and providing flexibility with availability and pricing based on any number of dimensions, including customer type, country, and order flow. Visitors get the benefit of global product search and highly customized shipping calculation rules configurable by country.

Customers benefit from multiple pricing tiers, where product pages can display personalized pricing depending on the member type, flow, or country that the user selects. Product Listing Pages have a faceted search which reduces decision paralysis and product confusion. Site visitors also benefit from advanced bundling products such as "Build My Pack" & "Build for Me".

A noteworthy feature is shipping surcharges that are added to custom shipping calculation in scenarios where a cooler is needed to ship perishable products between high temperature regions during the summer months.

About Isagenix

Isagenix is a lifestyle, manufacturer, and multi-level marketing company that sells dietary supplements and personal care products in the wellbeing space. Their premium products and content are created to help people eat, feel, look, and move better.