Commerce
A comprehensive evaluation to help you select, implement, and adopt the right commerce platform for your organization.
Capabilities
Leverage a solid and powerful commerce platform
This in-depth analysis examines every touchpoint across customer journey, business processes, and overall commerce platform.
Technology and Infrastructure
Review of the current eCommerce platform, including capabilities, scalability, and flexibility. Analysis of integrations with other systems like ERP, CRM and payment gateways. Evaluation of site performance, speed, and security measures.
Customer Experience
Evaluation of UX on the website or mobile app. including navigation, design, and accessibility. Analysis of customer journey, touchpoints, checkout process, and pain points. Assessments of personalization, self-service, and customization features.
Operational Effeciency
Review and assess Order Management, Inventory Managment, and fulfillment processes. This also includes the evaluation of customer service, product information readiness, and support operations.
Analytics and Reporting
Evaluation of the metrics and KPIs being tracked and how they are reported. Analysis of data quality, data integration,and the use of analytics for decision-making. Rcommendations for improving data collection and analysis.
Compliance and Security
Review with compliance with relevant regulations (e.g. GDPR,CCPA) and assessment of data privacy and security practices. This also includes recommendations for improving compliance and security measures.
Future Readiness
Evaluation of the company's readiness to adopt new technologies and innovations in eCommerce. This includes anaylsis of market trends and how the company can leverage them, With recommendations for future growth and scalability.
Success Story
Texas Health Resources
Integrating eCommerce into their technology infrastructure.
Purposeful Commerce
Supports donation Features with additional functionalities.
Customized Reporting
Generated reports on orders placed with customized admin portals.
Improved User Experience
Customers have more flexibility with donations.
We take the time to understand our clients' unique business needs and craft a solution that perfectly fits their operational workflow.
John Castro, Senior Director