Order Management Systems for Streamlined Operations

Streamline your operations and enhance post-purchase experiences with our robust Order Management services. We help businesses gain full visibility and control over the entire order lifecycle—from purchase to fulfillment to returns. Our solutions support complex use cases like multi-location inventory, split shipments, partial fulfillments, and real-time order modifications, all while integrating seamlessly with ERP, WMS, CRM, and logistics systems. Whether you're managing high-volume D2C transactions or navigating the intricacies of B2B fulfillment, we design scalable, efficient, and traceable OMS architectures tailored to your needs. With XC, you get a future-ready order management system that drives accuracy, speed, and customer satisfaction.

Increase in Customer Satisfaction: 35%+
Decrease in reshipments: -20%
Order processing cycle time improvement: 27%+

Capabilities and Expertise

One partner for all your order management needs

We will help you supercharge your Order Management system so that you can delight the customer from checkout to delivery.

Multi-Location Inventory Visibility: Centralize inventory management across warehouses, stores, and third-party logistics providers (3PL).
Order Orchestration: Streamline the flow of orders across different systems, enabling split shipments, backorders, and real-time updates.
Partial Fulfillment & Backorder Management: Support partial shipments and track backorders to ensure customers are informed about their orders at all times.
RMA (Returns Merchandise Authorization) Management: Simplify returns and exchanges with integrated RMA workflows, including customer communication and restocking logic.
Real-Time Order Modifications: Allow customers to modify or cancel orders in real time while keeping fulfillment processes synchronized.
Order Change Management: Enable efficient order modification and cancellation workflows that prevent costly errors and delays.
Fulfillment Provider Integration: Seamlessly integrate with third-party logistics providers for efficient fulfillment, including direct-to-customer and in-store pickup coordination.
Customer Service Integration: Provide customer service teams with real-time order and shipping updates to improve support efficiency and resolve inquiries quickly.
Omnichannel Support: Unify order management across multiple sales channels (e-commerce, physical stores, marketplaces) for a consistent customer experience.

Tools We Use & Integrate With

We integrate seamlessly with leading ERP systems such as SAP, NetSuite, and Microsoft Dynamics, ensuring smooth data synchronization across finance, inventory, and supply chain operations. Our Order Management solutions also connect with top-tier Warehouse Management Systems (WMS) like Manhattan, Blue Yonder, and HighJump to optimize inventory and fulfillment processes. We work with popular CRM systems, including Salesforce and HubSpot, to deliver a unified customer experience, while facilitating secure transactions through payment gateways like Stripe, Adyen, and Authorize.Net. For shipping and fulfillment, we integrate with trusted platforms such as ShipBob, ShipStation, and EasyPost to streamline the order-to-delivery process, ensuring efficiency and customer satisfaction at every stage.

Wondering what order management system works best for your business?

We'll provide a comprehensive evaluation to help you select, implement, and adopt the right platform for your integration.

Free Consultation

Success Story

Funko

Delivering a high-performance commerce system with a robust Order Management solution that scales with demand.

Scalable Solution: Delivering a flexible solution to support rapid growth and evolving business requirements.
Improved Customer Experience: Having self-service returns and a store that effortlessly manages heavy traffic and high-volume sales.
Operational Efficiencies: Processing orders more efficiently and accurately while implementing automated order processing rules.