Commerce
XCentium helps organizations design, implement, optimize, and support modern commerce ecosystems across B2B, B2C, and hybrid business models. We connect storefronts, order management, customer engagement, integrations, and operational workflows to create scalable commerce experiences that improve conversion, efficiency, and customer satisfaction.
How we drive results with commerce
Organizations struggle when commerce experiences become fragmented across platforms, systems, and customer touchpoints. Disconnected storefronts, operational inefficiencies, inconsistent customer experiences, and complex integrations can slow growth and increase operational overhead.
XCentium helps organizations modernize and optimize commerce ecosystems across digital storefronts, marketplaces, customer portals, and back-office systems. We connect commerce platforms, OMS, ERP, CRM, search, personalization, and fulfillment workflows into scalable commerce architectures designed for flexibility and long-term growth.
Our teams combine commerce strategy, architecture, implementation, integrations, customer engagement, and optimization practices to help organizations improve conversion, streamline operations, and deliver more connected buying experiences.
Common challenges we help solve
Disconnected commerce and operational systems
Inefficient order management workflows
Poor customer experience across buying journeys
Limited flexibility in storefront experiences
Fragmented personalization and customer engagement
Slow commerce platform performance
Complex B2B and B2C integration requirements
Difficulty scaling commerce operations
Commerce capabilities
Commerce connects storefront experiences, operational workflows, customer engagement, and fulfillment into one scalable ecosystem. XCentium helps organizations implement, operationalize, and optimize these capabilities across their commerce platforms.
Commerce strategy & architecture
Define the right commerce model, platform strategy, and operational approach. We align business goals, customer expectations, and technical architecture to support scalable commerce growth.
Storefront implementation
Build modern commerce experiences across B2B and B2C channels. We design and implement storefronts focused on usability, performance, and conversion.
Order management & fulfillment
Manage the full order lifecycle from purchase through fulfillment and returns. We implement systems that support inventory visibility, orchestration, shipping, and post-purchase operations.
Commerce integrations
Connect commerce platforms with ERP, CRM, payment, tax, logistics, and operational systems. We ensure data flows seamlessly across the commerce ecosystem.
Personalization & loyalty
Deliver relevant shopping experiences through segmentation, recommendations, loyalty strategies, and behavioral targeting. We connect commerce and customer data to support engagement and retention.
Optimization & growth
Improve commerce performance over time through analytics, experimentation, and operational optimization. We help teams increase conversion, retention, and efficiency.
CASE STUDY
SupplyLand
Improving the commerce experience with a more flexible and customer-focused platform.
Improved marketing visibility
Integrated Google Analytics, Google Tag Manager, and related tools to improve traffic insights and performance tracking.
Reduced bounce rate
Achieved a 12% decrease in bounce rate while increasing engagement and average session duration.
Increased new sessions
Delivered a 65% increase in new sessions following launch, improving traffic quality and overall site flow effectiveness.
Related assessments
Commerce experience assessment
Identify opportunities to improve conversion, operational efficiency, and scalability across your commerce ecosystem.
OMS readiness assessment
Assess whether your order management environment can support operational complexity and future growth.
DXP fit & implementation assessment
Evaluate platform fit, architecture, and implementation requirements to support long-term digital experience goals.
Managed services review
Evaluate your support model, operational workflows, and governance approach to improve stability and scalability.
Frequently Asked Questions
What commerce platforms does XCentium support?
We support leading commerce platforms, including Shopify, Salesforce Commerce Cloud, Optimizely Configured Commerce, Sitecore OrderCloud, and composable commerce ecosystems.
Does XCentium support B2B and B2C commerce?
Yes. We design and implement commerce experiences across B2B, B2C, and hybrid commerce models.
Can XCentium help modernize legacy commerce environments?
Yes. We help organizations modernize storefronts, integrations, operational workflows, and commerce architectures to support scalability and flexibility.
Does XCentium support order management and fulfillment workflows?
Yes. We help organizations improve order orchestration, fulfillment visibility, and operational efficiency across commerce ecosystems.
Can XCentium integrate commerce platforms with ERP and CRM systems?
Yes. We connect commerce platforms with ERP, CRM, OMS, PIM, payment, and operational systems to support connected customer experiences.
Does XCentium provide ongoing commerce support and optimization?
Yes. We provide optimization, platform support, enhancements, governance, and managed services after launch.
As commerce complexity increases, organizations need systems that can handle growth without slowing operations down. XCentium helps organizations build connected commerce ecosystems that support high order volume, operational efficiency, and long-term flexibility as the business grows.
Molly MacDougall, Vice President, Digital Commerce