Xcentium: Unleashing Seamless Journeys with Salesforce Commerce Cloud – Elevating B2B & B2C Excellence
In today's dynamic digital economy, businesses must cater to a diverse set of customers—both businesses (B2B) and individual consumers (B2C). XC Partnered with Salesforce Commerce Cloud (SFCC) has been an exciting journey, particularly in how seamlessly it orchestrates ecommerce flows for every customer type, whether it's a registered business user, a consumer, or even a guest shopper.
One Unified Platform for All
Salesforce Commerce Cloud offers a unified platform where B2B, B2C, and guest users can browse products, place orders, and enjoy a consistent shopping experience. Whether you are a wholesaler buying bulk inventory or a consumer making a single purchase, the process feels simple—but behind the scenes, powerful integrations and automations are at work.
How the Flow Works Behind the Scenes
When a customer places an order on the storefront, several intelligent processes kick in within seconds:
1. Real-Time Order Processing
Once a customer places an order:
- It immediately flows through SFCC’s integrated order system.
- Shipping preferences are validated against carriers like USPS, FedEx, or other third-party logistics providers.
2. Automated Tax Calculation
- Using services like Avalara (AvaTax), the platform dynamically calculates taxes based on the shopper’s state, city, or country.
- This ensures compliance and accuracy across different jurisdictions without any manual effort.
3. Seamless Payment Integration
- After tax and shipping calculations are completed, the order is routed to Stripe, where final payment calculations and processing are handled.
Customers complete their transaction in seconds—without realizing the complexity of what’s happening behind the curtain.
From Click to Doorstep — Effortlessly What truly makes Salesforce Commerce Cloud stand out is how invisible yet intelligent the backend processes are. For customers, we make as simple as one click. For businesses, it's a deeply integrated system handling shipping planning, tax compliance, payment processing, and order fulfillment in real-time.
Proudly Serving Clients and Customers with Simplicity and Flawlessness Xcentium is committed to meeting your every need, transforming your journey into a smooth and flawless experience.