Digital consulting & implementation services
XCentium helps organizations plan, design, build, and improve digital experiences and enterprise technology. Our services connect strategy and experience design with content management, commerce, CRM, customer service, data, AI, and cloud.
Whether you are launching a new initiative, improving an existing platform, or connecting systems across the business, we bring together the expertise to move from planning through implementation, optimization, and ongoing support.
Years in business
15+
Platform certifications
200+
Projects delivered
1,500+
Explore our services
Find the expertise you need by service area or specific capability. Our teams work across disciplines to support initiatives that span multiple platforms, systems, and workflows.
CMS & DXP
Give content and digital teams more control over publishing and experience delivery. We implement, integrate, migrate, and improve content management systems and digital experience platforms, with expertise in composable architecture, digital assets, search, and ongoing platform support.
CMS & DXP consulting & implementation
Give content teams a CMS or DXP that fits how they work, with platform selection, implementation, migrations, and integrations that simplify publishing and support connected digital experiences.
Composable & headless
Separate content management from front-end delivery and connect modular services through APIs, giving your organization more freedom to change digital experiences as business requirements evolve.
Digital asset management
Keep approved images, videos, and brand materials within reach through DAM implementation, asset migration, metadata, and integrations that help teams publish consistent content across websites and campaigns.
Search & discovery
Improve search across websites and portals by connecting content sources, tuning relevance, and refining filters and recommendations so visitors can locate useful information with less effort.
Managed services
Keep business platforms dependable with technical support, integration monitoring, maintenance, and planned enhancements across content, commerce, CRM, data, cloud, and AI systems as your operational needs change.
Data & AI
Make enterprise data more useful and put AI to work in everyday operations. We connect strategy, data engineering, analytics, AI applications, agents, enterprise knowledge, and cloud infrastructure to improve decisions, workflows, and software delivery.
Data & AI strategy
Decide which data and AI initiatives deserve investment by evaluating business value, data readiness, technical feasibility, and governance before committing to a clear, achievable delivery plan.
Data platforms
Bring business information into a usable data environment through pipelines, warehousing, data modeling, and analytics, helping teams produce consistent reporting and prepare reliable inputs for AI.
AI-powered software delivery (AI SDLC)
Help engineering teams use AI consistently across requirements, development, testing, and documentation, with shared workflows and human review that support software quality throughout the delivery process.
Agentic workflows
Automate business tasks with AI agents that retrieve information, use enterprise applications, and take permitted actions, with approval steps and clear handoffs when people need to intervene.
Applied AI
Build AI features for employees and customers, with application development, enterprise data connections, model evaluation, and deployment support that turn defined business requirements into usable solutions.
Enterprise knowledge
Give employees and AI assistants access to relevant business knowledge by connecting approved documents, content, and data through retrieval capabilities that respect permissions and support more dependable answers.
Cloud
Run applications, data workloads, and AI on cloud infrastructure designed for your business, with migration, deployment automation, performance improvements, and cost management across Azure and AWS.
Strategy & experience
Set clear priorities and create experiences that are easier to use, find, and personalize. Our work brings together digital and technology strategy, user experience and interface design, accessibility, SEO, AI search visibility, customer data, and personalization.
Strategy
Align stakeholders on which digital investments matter most, using customer insight, technology assessments, and business priorities to define what should change and how to move into delivery.
Experience design
Create websites, applications, and customer journeys that are easier to navigate through user research, accessible interface design, prototypes, and design systems that give development teams clear direction.
SEO, AEO & AI search visibility
Strengthen your brand’s presence in search results and AI-generated answers with coordinated SEO, AEO, and content improvements, supported by ongoing measurement of brand mentions and citations.
CDP & personalization
Use customer data to tailor content and offers across digital touchpoints, with customer data platform implementation, audience segmentation, and experimentation that help teams evaluate what improves engagement.
Commerce
Make buying easier from product discovery through fulfillment and service. We build and improve B2B and B2C commerce experiences, connecting storefronts with pricing, product data, inventory, payments, order management, analytics, and enterprise systems.
B2B commerce
Support business buyers with account-specific catalogs, negotiated pricing, purchasing approvals, and self-service ordering, while connecting your commerce platform with ERP, inventory, and customer systems to support daily operations.
B2C commerce
Create online stores that make browsing and checkout easier, with commerce implementation, payments, personalization, and integrations that connect the shopping experience with inventory, fulfillment, and customer support.
Product discovery
Help shoppers navigate large or complex catalogs with relevant product search, useful filters, recommendations, and merchandising tools that connect buying intent with suitable products throughout the shopping journey.
Commerce intelligence
Find where buying journeys lose momentum through ecommerce analytics, attribution, and conversion measurement, giving teams evidence to prioritize changes and evaluate their impact on overall commerce performance.
Order management
Coordinate what happens after purchase by connecting order management with stock availability, warehouse operations, returns, and service, helping teams track progress and handle exceptions across sales channels.
CRM & service
Give sales and service teams the customer information and tools they need to work more effectively. We implement and improve CRM and customer service platforms, connecting account data, sales workflows, case management, knowledge, self-service, automation, and AI.
CRM
Equip sales and account teams with CRM workflows, reliable customer records, automation, and reporting that support daily relationship management and connect activity across departments and business systems.
Customer service
Connect support channels, case routing, customer history, and knowledge so service teams can handle requests with better context, supported by self-service tools, AI assistance, and clear escalation workflows.
Case Study
Brookfield Residential
We partnered with Brookfield Residential to connect SitecoreAI, Salesforce, and Vercel, improving website performance, content authoring, and deployment efficiency.
61%
improvement in page load speed
34%
average improvement in content editing tasks
91%
faster developer onboarding
75%
more efficient deployments
Related assessments & offers
DXP fit & implementation assessment
Evaluate platform fit, architecture, and implementation requirements to support long-term digital experience goals.
Experience design assessment
Evaluate customer journeys, usability, accessibility, and experience workflows to identify friction and improve experiences.
Commerce experience assessment
Identify opportunities to improve conversion, operational efficiency, and scalability across your commerce ecosystem.
CRM fit & process review
Align your CRM platform, workflows, and customer processes to improve efficiency and engagement.
AI use case workshop
Identify practical AI opportunities aligned to your business goals, workflows, and operational priorities.
AI search visibility assessment
Assess your approach to AI search, identify potential gaps and opportunities, and determine the right strategy and technology path forward.
Talk to an expert
Tell us about your project or challenge. We’ll help you identify the right expertise and a practical next step.