Healthcare

INDUSTRY

Healthcare and Life Sciences

Improve digital experience across patient engagement and care access to increase acquisition, engagement, and retention

Complex care journeys, regulatory requirements, and rising patient expectations

Healthcare and life sciences organizations span providers, payers, and biopharma, each facing rising patient expectations, workforce constraints, and increasing pressure to deliver accessible, connected care. At the same time, organizations must meet strict regulatory requirements, protect sensitive data, and maintain trust across every interaction.

Many organizations still rely on fragmented systems that limit access to information, delay care, and create inconsistent experiences. These gaps impact how patients find providers, access services, schedule appointments, and engage with care across digital and in-person touchpoints. .

Modern digital platforms, supported by AI, cloud, and data, help unify content, improve access to information, and enable more connected patient and provider experiences across web, mobile, and portal environments.

Healthcare and life sciences consulting services

Design and deliver connected digital experiences across content, search, and patient engagement.

We help healthcare and life sciences organizations support digital, marketing, clinical, and technology teams in improving care discovery, simplifying access to services, and strengthening ongoing patient engagement.

Our approach combines digital experience platforms (DXP), content management systems (CMS), search, personalization, and analytics, supported by AI, cloud, and data.

Strategy: Define a clear roadmap across DXP, CMS, search, and analytics aligned to business and clinical goals. Focus on improving how patients and providers access information, find services, and navigate care.
Digital experience and content: Deliver consistent, compliant content across websites, patient portals, and digital touchpoints. Enable teams to manage healthcare content at scale while supporting accessibility, localization, and regulatory requirements.
Reach and engage: Improve how patients find providers, access care, and engage with services. Use content, search, and personalization to support care discovery, appointment scheduling, and ongoing engagement.
Technology modernization: Assessing your existing tech stack and providing options that deliver the highest value versus effort and cost.
Data-driven actions: Use analytics and unified data to improve patient journeys, optimize digital interactions, and support better operational and experience decisions. Apply AI where it improves insight generation and efficiency.
Regulatory compliance: Ensure digital experiences comply with healthcare regulations and accessibility standards, including HIPAA and the ADA. Maintain secure, compliant platforms while delivering consistent user experiences.
Platforms and technologies: Implement and integrate leading digital platforms, including Sitecore, Optimizely, Adobe Experience Cloud, Salesforce, Shopify, commercetools, Contentful, Contentstack, Coveo, Algolia, and Storyblok, to improve care discovery, access to services, and patient engagement.

CASE STUDY

Texas Health Resources

Integrated digital commerce capabilities into existing platforms to support donations and engagement.

Purposeful commerce: Enabled donation experiences with expanded functionality.
Customized reporting: Delivered reporting through tailored admin portals.
Improved user experience: Provided more flexible and accessible donation options.