Overview

Jones Healthcare Group is a leading provider of advanced packaging and medication dispensing solutions. For over a century, Jones has leveraged partnerships and expertise across the healthcare sector to address evolving market needs with innovative opportunities for customers.

Challenge

Putting B2B Customers First

Jones Packaging required a modern B2B eCommerce solution to:

• Deliver an intuitive user experience.
• Integrate with their ERP system for real-time inventory and pricing.
• Streamline internal business processes for greater efficiency.

Solution

Growing a B2B Legacy

Jones partnered with XCentium to leverage its extensive expertise in B2B eCommerce and ERP integrations. The project involved implementing the Episerver B2B Commerce Cloud, which offered:

• A robust eCommerce core, built specifically for B2B business needs.
• A SaaS platform, ensuring scalability, flexibility, and automatic updates to keep the system modernized.
• Custom solutions designed to address Jones Packaging’s unique business complexities.

Outcome

Delivering Exceptional B2B Experiences

The new B2B eCommerce solution provided Jones Healthcare with:

• Streamlined Business Processes: Enhanced efficiency reduced operational costs.
• Improved Customer Experience: Intuitive UI, real-time inventory updates, and personalized pricing elevated the buying experience.
• Responsive Design: A site optimized for both web and mobile devices to meet modern customer expectations.
• Content Management Made Easy: An intuitive CMS enabled seamless content updates and faster delivery via built-in Content Delivery Network (CDN) support.

This solution empowers Jones Healthcare Group to maintain its legacy of customer-first service while positioning the company for future growth and innovation in the healthcare sector.