About the client

Jones Healthcare Group provides packaging and medication dispensing solutions for the healthcare sector. The company has served healthcare providers, pharmaceutical companies, and other B2B customers for more than a century, with a focus on quality, service, and continuous improvement.

Challenge

Jones Healthcare Group needed to modernize its B2B eCommerce experience. Customers needed an easier way to navigate the site, place orders, and manage accounts. The platform also needed to connect with the company’s existing Enterprise Resource Planning system so customers could see accurate inventory, product availability, and pricing. Internally, Jones wanted to simplify workflows, reduce manual work, and deliver faster service.

Solution

XCentium implemented Episerver B2B Commerce Cloud as the foundation for Jones Healthcare Group’s new eCommerce experience. The platform supported B2B needs such as complex workflows, bulk ordering, and account-based pricing.

XCentium integrated Episerver with Jones Healthcare Group’s existing ERP system. This gave customers access to real-time inventory and pricing information when placing orders. It also helped reduce manual steps for internal teams.

The solution included custom business functionality to support Jones Healthcare Group’s specific requirements. XCentium also delivered a responsive design so customers could order, manage accounts, and access information across desktop and mobile devices.

Outcomes

The new B2B eCommerce platform helped Jones Healthcare Group streamline order management, product updates, and inventory tracking. Automation reduced manual intervention and helped improve internal efficiency.

Customers gained a more intuitive buying experience with personalized pricing, real-time inventory updates, and mobile access. Marketing teams also gained easier content management, allowing them to update product information, promotions, and other content more efficiently.

Technology

• Episerver B2B Commerce Cloud