Salesforce rescue services
Get your Salesforce investment back on track
You already have Salesforce in place. But that doesn't mean everything is working the way it should.
Whether you're dealing with technical debt, unreliable integrations, poor data quality, inefficient workflows, low adoption, growing backlogs, limited expertise or capacity, or a partner relationship that isn't meeting your needs, XCentium can step in to address what's holding you back and help you get more from your Salesforce investment.
When it may be time for a Salesforce rescue
Not every rescue starts with a major problem. Sometimes you need to fix what's not working. Other times, you need additional expertise, a different support model, or help simplifying and improving a Salesforce environment that has grown more complex over time.
Whatever the situation, we can help determine what needs attention, identify opportunities for improvement, and provide the expertise and support to move forward.
Technical debt & customization
Address excessive customization, duplicated automation, outdated configuration, performance issues, and other technical debt that makes Salesforce harder to maintain, change, and scale.
Stalled projects & growing backlogs
Address roadblocks, add capacity, and get enhancements, integrations, automation, custom development, and other Salesforce initiatives moving again.
Partner challenges
Transition from a partner that isn't delivering the Salesforce expertise, responsiveness, quality, or strategic guidance you need.
Expertise & capacity gaps
Supplement your in-house team with Salesforce expertise and additional capacity, or bring in a team to take greater ownership of delivery.
Data, integrations & architecture
Improve data quality and address architecture and integration challenges across Salesforce and connected systems, including ERP, commerce, CMS, identity, payments, analytics, and other enterprise technologies.
Workflows, automation & adoption
Improve inefficient business processes, rationalize overlapping automation, reduce manual work, and make Salesforce easier for teams to use effectively.
Connected Salesforce products & experiences
Improve how Salesforce capabilities work together across Agentforce Sales, Agentforce Service, Agentforce Commerce, Agentforce Marketing, Experience Cloud, Data 360, and other Salesforce products when disconnected processes, data, or systems create friction for customers and employees.
Agentforce & Data 360
Improve existing Agentforce and Data 360 initiatives or identify practical opportunities to put these capabilities to work. Address the data, knowledge, integrations, workflows, permissions, governance, monitoring, and human escalation needed to support effective AI agents and automation.
Governance, releases & platform operations
Improve environments, testing, deployments, release processes, documentation, security, and governance so Salesforce is easier to operate, support, and evolve.
Need help with your Salesforce challenges?
The right level of support for your organization
A Salesforce rescue doesn't have to mean a large transformation or long-term engagement.
You may need help solving a specific problem, specialized expertise or additional capacity, support transitioning from another partner, or a team to take greater ownership of work currently handled internally. You may also be looking to simplify your Salesforce environment, improve adoption, introduce new capabilities, or establish a long-term support model.
XCentium can meet you where you are, from targeted specialist support and team augmentation to architecture, development, integrations, data, automation, optimization, and ongoing Salesforce support.
Rescue projects are part of our DNA
XCentium built its reputation by stepping into complex digital platform situations, resolving problems, getting stalled initiatives moving again, and helping organizations when their existing resources or partner weren't delivering what they needed.
We bring more than 10 years of Salesforce experience, 175+ Salesforce certifications, and 60+ successful Salesforce launches. Our experience spans Agentforce, commerce, order management, customer service, data, marketing, Experience Cloud, custom applications, integrations, industry solutions, and ongoing Salesforce optimization and support.
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Frequently asked questions
Salesforce rescue services are designed for organizations that already have Salesforce in place and need help resolving problems, overcoming delivery challenges, reducing technical debt, improving their implementation, adding expertise or capacity, changing their support model, or getting more from their existing Salesforce investment.
No. A rescue can address a major issue, but it doesn't have to. You may need help clearing a backlog, simplifying an overly complex environment, improving data or integrations, fixing inefficient workflows, increasing adoption, adding expertise or capacity, or identifying opportunities to get more value from Salesforce.
XCentium can help with Salesforce architecture, custom development, technical debt, data, integrations, workflows, automation, performance, governance, and adoption. Our experience also spans Agentforce, Agentforce Sales, Agentforce Service, Agentforce Commerce, Experience Cloud, Data 360, marketing, MuleSoft, order management, industry solutions, and other Salesforce capabilities.
Yes. We can evaluate your Salesforce environment across business processes, architecture, data, integrations, security, automation, custom development, performance, environments, releases, governance, adoption, and business value. From there, we can help prioritize improvements based on value, risk, effort, and dependencies.
Yes. We can review existing configuration, custom development, workflows, automation, and integrations to determine what is still necessary, what should be improved, and what may be creating unnecessary complexity or technical debt.
The goal isn't to rebuild everything. It's to preserve what works while improving what doesn't.
Yes. XCentium has extensive experience connecting Salesforce with ERP, commerce, CMS, payments, fulfillment, customer service, data platforms, and other enterprise technologies.
We can troubleshoot unreliable integrations, improve data flows, address architecture issues, and help determine the right integration approach based on your requirements.
Yes. We can help improve existing Agentforce and Data 360 initiatives or identify practical opportunities to put these capabilities to work.
This can include the data, knowledge, integrations, workflows, permissions, governance, monitoring, and human escalation needed to support effective AI agents and automation.
Yes. Changing Salesforce partners doesn't require rebuilding your environment.
We can begin by understanding your existing architecture, configuration, custom code, integrations, data, environments, documentation, security, release processes, current issues, and priorities. From there, we can establish an appropriate transition plan while preserving what already works.
Yes. We can work with your team to understand your existing Contentful implementation, content models, frontend applications, integrations, workflows, documentation, priorities, and outstanding work and establish an appropriate transition plan.
You don't need to diagnose the issue before contacting us.
We can work with your business and technical teams to understand what's happening across your Salesforce environment and broader technology ecosystem, identify potential root causes and opportunities for improvement, and determine the appropriate next steps.
Yes. In addition to targeted rescue work, XCentium can provide ongoing issue resolution, configuration, development, integrations, testing, releases, data improvements, performance optimization, architecture guidance, enhancements, and support for new Salesforce capabilities as your needs evolve.
Ready to get your Salesforce investment back on track?
Whether you need to solve an immediate problem, reduce technical debt, improve data or integrations, simplify workflows, get more from Agentforce and Data 360, add expertise or capacity, change your support model, or find a long-term Salesforce partner, we're ready to help.