Salesforce Agentforce Commerce consulting & implementation services
XCentium helps organizations implement, integrate, optimize, and evolve Salesforce Agentforce Commerce across complex B2B and B2C buying experiences.
Our work spans storefronts, B2B and B2C Commerce, Salesforce Order Management, inventory, payments, personalization, customer service, product discovery, enterprise integrations, and AI-powered commerce.
Salesforce Agentforce Commerce capabilities
B2B & B2C commerce
Support consumer and business buying journeys with capabilities for complex catalogs, account-specific pricing, entitlements, approvals, bulk ordering, promotions, and other commerce requirements.
Storefronts & digital experiences
Build and evolve storefronts using Salesforce commerce technologies, headless and composable approaches, and modern front-end delivery patterns.
Order management & inventory
Connect commerce with Salesforce Order Management and inventory capabilities to support fulfillment, returns, customer service, and post-purchase experiences.
Agentforce & product discovery
Use AI agents and commerce data to support conversational product discovery, guided shopping, relevant recommendations, and commerce workflows.
Personalization, payments & checkout
Connect customer context, offers, pricing, payments, and checkout experiences across different audiences, markets, and buying journeys.
Unified commerce
Bring ecommerce, point of sale, order management, inventory, service, customer data, and enterprise systems together around more consistent experiences.
How XCentium helps with Salesforce Agentforce Commerce
Our commerce work is designed around the buying model and the systems behind it. We address storefront experience together with product, pricing, account, order, inventory, payment, fulfillment, and integration requirements.
Commerce strategy & architecture
Define the right Salesforce commerce approach around B2B or B2C journeys, products, customers, order processes, integrations, and operational requirements.
B2B & B2C Commerce implementation
Implement and evolve Salesforce B2B Commerce and B2C Commerce around catalog, merchandising, pricing, promotions, customer, account, and ordering requirements.
Order management & omnichannel operations
Connect Salesforce Order Management with inventory, fulfillment, returns, customer service, and post-purchase workflows.
Storefront modernization
Improve existing storefronts and evaluate newer Salesforce storefront approaches based on performance, customization, migration effort, integrations, and business requirements.
Enterprise integrations & product data
Connect commerce with ERP, PIM, CRM, customer service, payments, tax, shipping, inventory, search, loyalty, and other enterprise systems.
Performance optimization & rescue
Address architecture, performance, backlog, integration, upgrade, or delivery issues that limit the value of an existing Salesforce commerce environment.
Agentforce Commerce + Contentful
XCentium has created a demonstration showing Salesforce Agentforce Commerce and Contentful working together with customer context to deliver different content, pricing, and product access for different audiences across the buying journey.
Business outcomes
Better buying experiences
Reduce friction across product discovery, merchandising, pricing, checkout, account workflows, and post-purchase journeys.
Connected commerce operations
Align products, customers, orders, inventory, payments, fulfillment, and service across the systems that support commerce.
Stronger B2B self-service
Give business buyers more efficient ways to find products, manage accounts, access negotiated pricing, and complete repeat purchases.
More relevant commerce experiences
Use customer, behavioral, transactional, and product context to deliver more relevant content, products, offers, and interactions.
Scalable platform evolution
Create a commerce foundation that can support changing catalogs, customer requirements, integrations, channels, and AI capabilities over time.
Related assessments & offers
Salesforce fit & implementation assessment
Evaluate service processes, data, knowledge, channels, integrations, automation, and Salesforce architecture to define the right implementation or improvement path.
Salesforce rescue services
You already have Salesforce in place. But that doesn't mean everything is working the way it should.
Frequently Asked Questions
Agentforce Commerce is Salesforce’s commerce portfolio for B2B and B2C ecommerce, order management, payments, inventory, storefront experiences, and AI-powered commerce.
Yes. Agentforce Commerce is the current name for the Salesforce commerce portfolio formerly known as Commerce Cloud. Existing implementations and documentation may continue to use the Commerce Cloud name.
XCentium supports complex B2B and B2C commerce environments and the architecture, integrations, order processes, and customer experiences required around them.
The architecture should identify which systems own products, pricing, customers, inventory, orders, fulfillment, payments, and other business information. XCentium designs integrations around that ownership model and the required transaction flows.
Agentforce can support product discovery, guided shopping, customer assistance, order information, merchandising, buyer support, and commerce-related workflows when the required data and actions are available.
Talk to a Salesforce commerce expert
Whether you are planning a new implementation, improving B2B or B2C Commerce, modernizing a storefront, connecting order management, or addressing an existing commerce environment, XCentium can help define the right path forward.