Order management system consulting & implementation services
Connect orders, inventory, fulfillment, and service so operations can keep pace with commerce growth.
XCentium helps organizations design, implement, integrate, and optimize order management systems (OMS) across digital commerce and enterprise environments. We connect order capture with inventory, fulfillment, ERP, warehouse systems, payments, returns, and customer service to improve visibility and coordination across the order lifecycle.
Keep order complexity from becoming customer friction
Placing an order is only the beginning of the transaction. The business then needs to determine where inventory is available, how the order should be fulfilled, how systems should be updated, and what should happen when customers change, cancel, return, or ask about an order.
As channels, fulfillment locations, systems, and business rules multiply, order management can become a major source of manual work and customer frustration.
We help create a more connected order lifecycle across commerce, operations, and customer service.
How we help with order management
OMS strategy & architecture
Define order management requirements, system responsibilities, orchestration rules, integrations, and architecture around your commerce and fulfillment model.
OMS implementation & integration
Implement and configure OMS capabilities and connect them with commerce, ERP, warehouse management systems, payments, shipping, CRM, customer service, and other operational platforms.
Order orchestration
Design workflows that determine how orders move between commerce, inventory, ERP, warehouses, fulfillment partners, and other systems.
Inventory visibility
Connect inventory information across relevant locations and systems so commerce and service experiences have more accurate availability information.
Fulfillment, returns & post-purchase
Configure and integrate workflows for fulfillment, shipping, cancellations, returns, refunds, exchanges, and other post-purchase processes across the order lifecycle.
Optimization & operations
Identify bottlenecks, manual processes, performance issues, and operational gaps and improve the systems and workflows responsible for order execution.
Common challenges we help solve
Orders moving manually between systems
Limited inventory visibility
Complex fulfillment rules
Disconnected commerce, ERP, and warehouse systems
Inconsistent order status across channels
Difficult cancellations and returns
Customer service teams lacking order information
Increasing order volume and operational complexity
OMS environments that are difficult to scale
Case Study
Specialized Bicycle Components
We partnered with Specialized Bicycle Components to connect assisted ordering, secure payments, and order servicing using Salesforce Order Management and MuleSoft.
Assisted ordering
Enabled Rider Care agents to create customer orders in Salesforce.
Secure payment options
Integrated Adyen Pay by Link and IVR payment processing.
Connected enterprise systems
Synchronized commerce, ERP, inventory, pricing, and order information.
Unified service workspace
Brought amendments, cancellations, returns, and refunds into one application.
Related assessments & offers
OMS readiness assessment
Assess whether your order management environment can support operational complexity and future growth.
Commerce experience assessment
Identify opportunities to improve conversion, operational efficiency, and scalability across your commerce ecosystem.
Managed services review
Evaluate your support model, operational workflows, and governance approach to improve stability and scalability.
Frequently asked questions
An order management system (OMS) helps coordinate orders after they are placed. It can manage order processing, orchestration, inventory visibility, fulfillment, shipping, cancellations, returns, refunds, and order servicing while exchanging information with commerce, ERP, warehouse, payment, and customer service systems.
XCentium provides order management system (OMS) consulting and implementation services across strategy, architecture, implementation, integration, order orchestration, inventory visibility, fulfillment and returns workflows, optimization, and ongoing support across commerce environments.
A commerce platform primarily manages the digital shopping and transaction experience. An OMS focuses on what happens to the order after it is created, coordinating inventory, fulfillment, servicing, returns, and related operational processes across systems and channels.
Yes. OMS implementations commonly require integrations with ERP, WMS, commerce, inventory, payments, shipping, CRM, and customer service systems. XCentium helps define system responsibilities and the integration architecture required to move order information reliably between them.
An OMS becomes particularly valuable when order complexity increases across channels, inventory locations, fulfillment models, returns, customer service, or enterprise systems. Organizations may also need an OMS when manual processes or fragmented systems make it difficult to maintain accurate order visibility.
Yes. XCentium can assess order flows, integrations, fulfillment logic, performance, operational bottlenecks, and existing technology to identify improvements without assuming the OMS must be replaced.
XCentium works with Salesforce Order Management, Kibo Order Management, and order management capabilities within Shopify and Sitecore OrderCloud. Our work can include order workflows, routing, inventory visibility, fulfillment integrations, returns, and connections with ERP, WMS, payments, CRM, and customer service systems. The approach depends on whether built-in commerce capabilities meet the requirements or a dedicated OMS is needed.
Make order complexity easier to manage
If growing order volume, fulfillment requirements, or disconnected systems are creating operational friction, we can help build a more connected order management approach.