Our focus is on helping organizations apply AI in Salesforce in a practical way. We connect data, workflows, and automation to improve how teams sell, serve, and engage customers.
Thomas Wagner
Vice President, Commerce and AI | XCentium
Salesforce consulting & implementation services
XCentium is a Salesforce partner helping organizations design, implement, integrate, and optimize connected experiences across Agentforce, Agentforce Commerce, Data 360, Marketing Cloud, Agentforce Sales, and Agentforce Service.
With more than 10 years of Salesforce experience, our team connects Salesforce with the data, applications, commerce systems, and enterprise workflows required to support customer and employee experiences.
Salesforce certifications
175+
Successful launches
60+
Years of Salesforce experience
10+
Salesforce consulting & implementation services
The Agentforce 360 Platform brings AI agents, data, applications, automation, and workflows together across Salesforce. It provides the foundation for connected experiences across sales, service, marketing, commerce, and other Salesforce applications.
XCentium helps you implement, integrate, optimize, and support Salesforce. We design scalable architectures, manage upgrades, improve performance, and help ensure your Salesforce environment continues to deliver long-term value.
Salesforce Agentforce
Build and deploy AI agents that can use trusted data, business rules, workflows, and connected systems to support employees and customers and take approved actions.
Salesforce Agentforce Commerce
Support connected B2B and B2C commerce across storefronts, order management, inventory, payments, personalization, and AI-powered shopping experiences.
Salesforce Data 360
Unify, harmonize, and activate customer and enterprise data so Salesforce applications, analytics, automation, personalization, and Agentforce can work with trusted business context.
Salesforce Marketing Cloud
Connect campaigns, customer journeys, personalization, automation, customer data, and AI across Marketing Cloud Next, Marketing Cloud Engagement, and the broader Salesforce ecosystem.
Salesforce Agentforce Sales
Manage leads, accounts, opportunities, pipeline, forecasting, seller workflows, and AI-assisted sales processes across the customer lifecycle.
Salesforce Agentforce Service
Support customer service across cases, channels, knowledge, self-service, routing, automation, and AI-assisted support workflows.
How XCentium helps with Salesforce
Our Salesforce work spans strategy, implementation, integration, AI, commerce, data, customer engagement, and ongoing platform evolution. We design Salesforce around the business processes and surrounding systems that need to work together, rather than treating each Salesforce product as an isolated application.
Strategy & architecture
Define how Salesforce should fit into your technology ecosystem, including applications, data, integrations, AI, security, operating model, and future roadmap.
Agentforce & automation
Identify practical AI use cases and design, build, and implement custom agents, actions, workflows, and integrations across Salesforce and connected enterprise systems.
Commerce implementation & optimization
Design and evolve B2B and B2C commerce environments across Agentforce Commerce, storefronts, order management, inventory, payments, product data, and enterprise integrations.
Data, integration & customer intelligence
Connect and activate enterprise data through Data 360 and integrate Salesforce with ERP, commerce, digital experience, analytics, data, and other business systems.
Sales, service & marketing
Implement and optimize customer-facing workflows across Agentforce Sales, Agentforce Service, Marketing Cloud, customer journeys, automation, knowledge, and engagement.
Migrations, integrations & ongoing support
Improve existing Salesforce environments, modernize architecture, connect enterprise systems, address technical issues, and provide ongoing optimization, rescue, and delivery support.
Business outcomes
Connected customer experiences
Connect sales, service, marketing, commerce, and customer data so experiences can carry context across channels and teams.
More productive teams
Use automation and AI agents to reduce repetitive work and help employees spend more time on higher-value activities.
Connected commerce operations
Bring storefronts, orders, inventory, service, customer data, and enterprise systems together around more efficient buying and post-purchase journeys.
Trusted data for AI & personalization
Create a stronger data foundation so Agentforce, personalization, analytics, and automation can use relevant customer and business context.
Faster platform evolution
Build a Salesforce environment that can adapt as products, business processes, customer expectations, and AI capabilities evolve.
Case Study
Funko
Improved peak traffic performance and fulfillment with Salesforce Order Management and connected service capabilities.
Future-ready architecture
Implemented Salesforce Order Management and Salesforce Commerce Cloud to support high-volume sales and scalability
Order efficiency
Automated order processing to improve accuracy, reduce manual effort, and support timely fulfillment
Customer experience
Enabled self-service returns and integrated Zendesk to automate support workflows and improve response times
Omnichannel operations
Introduced omnichannel inventory management to improve visibility and flexibility across sales channels
Related assessments & offers
Salesforce Agentforce IT service discovery workshop
Modernize IT support with AI-powered service operations
Salesforce rescue services
You already have Salesforce in place. But that doesn't mean everything is working the way it should.
Salesforce fit & implementation assessment
Evaluate service processes, data, knowledge, channels, integrations, automation, and Salesforce architecture to define the right implementation or improvement path.
Frequently Asked Questions
Yes. XCentium is a Salesforce partner with more than 10 years of Salesforce experience, 175+ Salesforce certifications, and 60+ successful Salesforce launches.
XCentium provides Salesforce strategy, architecture, implementation, integration, migration, commerce, customer data, marketing, sales, service, Agentforce, automation, optimization, and ongoing support services.
Our experience spans Agentforce, Agentforce Commerce, B2B Commerce, B2C Commerce, Salesforce Order Management, Data 360, Agentforce Sales, Agentforce Service, Marketing Cloud, Experience Cloud, MuleSoft, custom Salesforce applications, and related capabilities.
Salesforce products can share customer data, workflows, automation, security, business logic, and AI capabilities. XCentium designs the architecture around the customer journeys and business processes the organization needs to support.
Yes. XCentium integrates Salesforce with ERP, commerce, content management, search, data, analytics, identity, payments, fulfillment, and other enterprise systems based on data ownership and workflow requirements.
XCentium provides rescue, optimization, upgrade, integration, backlog, and ongoing support services for organizations that need help improving an existing Salesforce environment.
Talk to a Salesforce expert
Whether you are evaluating Salesforce, expanding an existing environment, adopting Agentforce, improving commerce, connecting enterprise data, or looking for ongoing support, XCentium can help define and execute the right path forward.
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