Salesforce
XCentium helps organizations design and deliver connected digital experiences on the Salesforce platform. As a Salesforce partner, we provide strategy, implementation, and optimization across Agentforce, commerce, data, marketing, and sales and service. We help you streamline operations, improve customer engagement, and scale your Salesforce platform with confidence.
- Salesforce certifications
- 175+
- Successful launches
- 60+
- Years of Salesforce experience
- 10+
How we help you succeed with Salesforce
Salesforce connects customer data, AI, automation, and business workflows across a single platform.
XCentium helps you turn these capabilities into a system that improves customer engagement, supports real-time decision-making, and drives measurable business outcomes.
We help you modernize existing implementations, design scalable architectures, and integrate Salesforce across your digital ecosystem. We also help teams apply AI, automate workflows, and improve how customer data is used across marketing, sales, and service.
Salesforce consulting services
Agentforce 360 brings AI, data, and workflows together on a single Salesforce platform. It connects the capabilities across commerce, data, marketing, sales, and service to support more automated, real-time customer experiences.
XCentium helps you implement, optimize, and support the Salesforce platform. We design scalable architectures, manage upgrades, improve performance, and ensure your platform continues to deliver long-term value.
Agentforce
Build, deploy, and manage AI agents on Salesforce. We help you design and implement Agentforce to automate workflows, support employees, and improve customer interactions across channels.
Commerce
Design and deliver connected commerce experiences with Agentforce Commerce. We help you support B2C and B2B models, improve personalization, and increase conversion.
Data
Unify and activate customer data with Data 360. We help you support personalization, enable AI, and improve decision-making across the business.
Marketing
Plan, execute, and optimize marketing with Agentforce Marketing. We help you improve campaign performance, automate journeys, and deliver more relevant customer experiences.
Sales and service
Improve sales and service operations with Agentforce Sales and Agentforce Service. We help you improve visibility, streamline operations, and enhance customer experiences.
Case Study
Funko
Improved peak traffic performance and fulfillment with Salesforce Order Management
Future-ready architecture
Implemented Salesforce Order Management and Salesforce Commerce Cloud to support high-volume sales and scalability
Order efficiency
Automated order processing to improve accuracy, reduce manual effort, and support timely fulfillment
Customer experience
Enabled self-service returns and integrated Zendesk to automate support workflows and improve response times
Omnichannel operations
Introduced omnichannel inventory management to improve visibility and flexibility across sales channels
Salesforce fit & implementation assessment
Choosing the right platform and approach is critical. We evaluate your current systems, business goals, and architecture to define the best path forward with Salesforce.
Frequently Asked Questions
Related assessments
Salesforce Agentforce IT service discovery workshop
Modernize IT support with AI-powered service operations
Our focus is on helping organizations apply AI within Salesforce in a practical way. We connect data, workflows, and automation to improve how teams sell, serve, and engage customers.
Thomas Wagner, Vice President