Salesforce Partner
XCentium helps organizations design and deliver connected digital experiences on Salesforce. As a Salesforce partner, we provide strategy, implementation, integration, and optimization across Agentforce, Agentforce Commerce, Data 360, Marketing Cloud, Agentforce Sales, and Agentforce Service.
We help you streamline operations, improve customer engagement, and scale your Salesforce environment with confidence.
Salesforce expertise and experience
- Salesforce certifications
- 175+
- Successful launches
- 60+
- Years of Salesforce experience
- 10+
How we help you succeed with Salesforce
Salesforce connects customer data, AI, automation, and business workflows across a single platform.
XCentium helps you turn these capabilities into a system that improves customer engagement, supports real-time decision-making, and drives measurable business outcomes.
We help you modernize existing implementations, design scalable architectures, and integrate Salesforce across your digital ecosystem. We also help teams apply AI, automate workflows, and improve how customer data is used across marketing, sales, and service.
Salesforce consulting & implementation services
The Agentforce 360 Platform brings AI agents, data, applications, automation, and workflows together across Salesforce. It provides the foundation for connected experiences across sales, service, marketing, commerce, and other Salesforce applications.
XCentium helps you implement, integrate, optimize, and support Salesforce. We design scalable architectures, manage upgrades, improve performance, and help ensure your Salesforce environment continues to deliver long-term value.
Agentforce
Build, deploy, and manage AI agents on Salesforce. We help you design and implement Agentforce to automate workflows, support employees, connect data and systems, and improve customer interactions.
Agentforce Commerce
Design and deliver connected B2C and B2B commerce experiences with Agentforce Commerce, formerly Commerce Cloud. We help you connect storefronts, order management, inventory, customer data, and enterprise systems to support scalable commerce.
Data 360
Connect, harmonize, and activate customer and enterprise data with Data 360, formerly Data Cloud. We help you create trusted data foundations for Agentforce, personalization, automation, analytics, and customer engagement.
Marketing Cloud
Connect data, journeys, personalization, automation, and AI across Salesforce Marketing Cloud. We help you determine how Marketing Cloud Next, Marketing Cloud Engagement, Data 360, Agentforce, and other Salesforce capabilities should work together.
Agentforce Sales & Agentforce Service
Connect sales and service operations with Agentforce Sales, formerly Sales Cloud, and Agentforce Service, formerly Service Cloud. We help you improve pipeline visibility, service operations, automation, and customer experiences across the customer lifecycle.
Salesforce + Contentful: Bringing content and commerce together
Salesforce’s acquisition of Contentful creates new opportunities to bring content, commerce, and customer data together to deliver more personalized digital experiences.
See how we bring Agentforce Commerce, formerly Salesforce Commerce Cloud, and Contentful together to tailor content, promotional pricing, and product access for different customer segments.
Case Study
Funko
Improved peak traffic performance and fulfillment with Salesforce Order Management
Future-ready architecture
Implemented Salesforce Order Management and Salesforce Commerce Cloud to support high-volume sales and scalability
Order efficiency
Automated order processing to improve accuracy, reduce manual effort, and support timely fulfillment
Customer experience
Enabled self-service returns and integrated Zendesk to automate support workflows and improve response times
Omnichannel operations
Introduced omnichannel inventory management to improve visibility and flexibility across sales channels
Salesforce fit & implementation assessment
Choosing the right platform and approach is critical. We evaluate your current systems, business goals, and architecture to define the best path forward with Salesforce.
Frequently Asked Questions
Salesforce is a cloud platform that connects customer data, applications, workflows, automation, AI, sales, service, marketing, commerce, and other business processes.
Organizations use Salesforce to manage customer relationships, support sales and service teams, deliver digital commerce and marketing experiences, connect enterprise data, automate workflows, and deploy AI agents through Agentforce.
The Agentforce 360 Platform is Salesforce’s foundation for connecting AI agents with business data, applications, workflows, automation, and business logic.
It provides the underlying platform for building, deploying, governing, and connecting Agentforce with Salesforce applications and enterprise systems.
Rather than treating AI, data, sales, service, marketing, and commerce as isolated capabilities, organizations can use Salesforce to connect them through shared data, workflows, security, and integrations.
XCentium’s Salesforce experience spans Agentforce, Agentforce Commerce, B2B Commerce, B2C Commerce, Salesforce Order Management, Data 360, Agentforce Sales, Agentforce Service, Marketing Cloud, Experience Cloud, Salesforce CPQ, loyalty, MuleSoft, custom Salesforce applications, and other Salesforce capabilities.
Salesforce product names continue to evolve. Existing implementations and case studies may therefore use earlier names such as Commerce Cloud, Data Cloud, Sales Cloud, and Service Cloud.
Salesforce products can share customer data, workflows, automation, security, business logic, and AI capabilities.
For example, Data 360 can provide customer and enterprise context to Agentforce. Commerce activity can inform customer service. Marketing can use data from sales, service, and commerce. Agentforce can use Salesforce and connected enterprise systems to answer questions and take approved actions.
The architecture should be designed around the customer journeys and business processes the organization needs to support rather than treating each Salesforce product as an isolated application.
Yes. XCentium is a Salesforce partner with more than 10 years of Salesforce experience, 175+ Salesforce certifications, and 60+ successful Salesforce launches.
Our experience spans AI, commerce, order management, customer service, data, marketing, custom applications, integrations, architecture, and ongoing Salesforce optimization.
XCentium starts with your business goals, customer journeys, existing systems, data, and operational requirements.
We design scalable architectures, integrate Salesforce with surrounding enterprise platforms, implement the capabilities required for the initiative, and optimize the environment over time.
For multi-product Salesforce environments, we also focus on how applications, data, workflows, AI, and external systems should work together as a connected ecosystem.
XCentium combines Salesforce expertise with experience across digital experience, commerce, AI, data, integrations, cloud, and enterprise architecture.
That broader perspective is important because Salesforce rarely operates in isolation. Commerce may depend on ERP and inventory data. Service may require order and knowledge information. Agentforce may need data and actions from systems outside Salesforce.
We help organizations connect these technologies and business processes so Salesforce can support the broader customer and employee experience.
The Salesforce fit & implementation assessment is a complimentary evaluation of your current systems, business goals, data, workflows, integrations, and architecture.
XCentium uses the assessment to determine how Salesforce should fit into your broader technology environment, identify implementation and integration requirements, and define an appropriate path forward before a larger initiative begins.
Related assessments & offers
Salesforce Agentforce IT service discovery workshop
Modernize IT support with AI-powered service operations
Our focus is on helping organizations apply AI within Salesforce in a practical way. We connect data, workflows, and automation to improve how teams sell, serve, and engage customers.
Thomas Wagner
Vice President
Commerce and GenAI
