Managed services & platform support
Keep your digital platforms supported, maintained, and improving after launch.
XCentium provides ongoing technical support and engineering for digital platforms, applications, and integrations. We monitor platform health, resolve technical issues, maintain integrations, deliver releases and upgrades, and improve performance across CMS, DXP, commerce, CRM, customer service, data, cloud, and AI environments.
Ongoing technical support for the platforms your business relies on
Digital platforms need attention after launch. Software issues, failed integrations, slow pages, and difficult deployments can affect customers and create extra work for internal teams. We help maintain the technology behind those experiences and address the issues that prevent it from working as intended.
Our teams work alongside your technology and digital teams to keep applications, integrations, and cloud environments running smoothly. We combine day-to-day technical support with ongoing improvements as your platforms and business needs evolve.
How we help with managed services
Application maintenance & support
Resolve software defects, investigate recurring technical issues, maintain configurations, and deliver enhancements and upgrades.
CMS & DXP platform support
Support CMS and DXP functionality, publishing workflows, front-end components, search, and connected services. Troubleshoot technical issues that affect content teams or website visitors and help improve platform performance.
Commerce platform support
Troubleshoot technical issues affecting storefronts, product search, cart, checkout, and integrations with payment, inventory, order management, ERP, and fulfillment systems. Validate platform changes and address recurring application or integration failures.
Integration & API support
Monitor interfaces and data flows, investigate failed connections or synchronization errors, and maintain integrations as connected systems change. Coordinate with platform vendors and internal teams to resolve issues across systems.
Platform monitoring & issue response
Use logs, performance metrics, alerts, and automated checks to identify platform problems and support investigation. AI-assisted analysis can help prioritize alerts and recurring issues, with technical teams reviewing actions and outcomes.
Cloud, DevOps & cost optimization
Maintain cloud configurations, deployment pipelines, and release processes. Review capacity, performance, and cloud usage to identify improvements and opportunities to optimize costs.
Platform security maintenance
Apply patches and configuration updates, maintain certificates and access settings, and address platform vulnerabilities with your security team and vendors.
AI application & agent support
Support deployed AI applications and agents by investigating failures, maintaining integrations and permissions, reviewing usage and cost, and validating prompt, model, or workflow changes.
Common challenges we help solve
Recurring software issues and reactive support
Limited visibility into platform performance and integration failures
Unclear technical responsibilities across internal teams and vendors
Slow or unreliable releases and deployments
Checkout, search, or publishing problems that basic uptime checks miss
Cloud capacity and costs that need regular review
Patches, certificates, and access configurations that need maintenance
AI applications that need ongoing technical monitoring and updates
Enhancements and technical debt competing with daily support needs
Related assessments & offers
Managed services review
Evaluate your support model, operational workflows, and governance approach to improve stability and scalability.
Cloud modernization assessment
Improve scalability, performance, and operational efficiency across your cloud environment and infrastructure.
Frequently asked questions
Managed services provide ongoing technical monitoring, maintenance, support, and improvement for digital platforms and the systems connected to them. XCentium helps resolve issues, maintain performance, and keep applications and integrations working as business needs evolve.
Our work spans software fixes, configuration changes, integration troubleshooting, platform monitoring, maintenance, performance improvements, releases, upgrades, and technical enhancements. Support can cover individual applications or multiple connected platforms.
Yes. XCentium offers 24/7/365 monitoring and technical support. Coverage, response times, and escalation processes are tailored to your platforms and business needs.
Yes. Our work includes enhancements, upgrades, release support, and improvements to code, integrations, and platform performance. This helps address recurring issues and technical debt while keeping the platform aligned with changing business needs.
Yes. XCentium supports cloud configurations, deployment pipelines, release validation, infrastructure automation, capacity, and performance. We also review cloud usage and costs to identify opportunities to use resources more efficiently.
XCentium supports CMS and DXP platforms, commerce platforms, CRM and customer service systems, search and discovery tools, data platforms, cloud infrastructure, and AI applications. Our work also covers custom applications and the integrations connecting these technologies. Support can span a single platform or a connected environment.
Keep your digital platforms working and improving
Keep your platforms reliable, resolve recurring issues, and move improvements forward. We can help you build ongoing support around your technology, team, and business priorities.