Make information easier to find and digital services easier to complete.
XCentium helps government and public sector organizations implement, integrate, and improve websites, portals, and digital services. We connect content, search, service workflows, data, and AI around the needs of residents, businesses, partners, and employees, with ongoing platform support.
Years in business
15+
Platform certifications
200+
Projects delivered
1,500+
People should be able to find the relevant program, understand the next step, and reach the appropriate service without knowing how an organization is structured. We help clarify those journeys and connect them with the responsible systems and teams. Accessibility, content ownership, identity, and information access need to be considered throughout delivery.
Our digital consulting and implementation services support organizations across these sectors.
State agencies, municipalities, counties, and local government organizations
Public agencies, authorities, commissions, and other government organizations
Public transit agencies and transportation authorities
Tribal governments, authorities, enterprises, and related organizations
Regulatory, licensing, oversight, and other public-sector organizations
Implement CMS and DXP platforms with structured program information, reusable content, and publishing controls. Help agencies and departments maintain clear information across sites while reducing duplicate updates and conflicting versions.
Research user needs and improve navigation, forms, and service pathways. Incorporate accessibility into design and testing, and coordinate transitions to existing applications so people understand what they need, where they are, and what happens next.
Build and integrate digital experiences for authorized partners, businesses, and internal teams. Where commerce is relevant, connect ordering, account rules, payments, and operational systems around the organization’s service or commercial responsibilities.
Connect forms, records, case routing, and approved knowledge with the teams handling requests. Configure workflows and reporting to reduce manual handoffs and improve visibility into service activity within the agreed access boundaries.
Connect data for service reporting and build AI-assisted access to approved program and policy information. Support document summaries and staff workflows with defined permissions, source references, and quality checks. Establish escalation and ownership before introducing public-facing capabilities.
Assess application dependencies and plan phased changes where appropriate. Support integrations, platform maintenance, release processes, performance, and cloud operations in line with the technical and operating requirements established for the engagement.
Public services often span departments, systems, and different levels of digital confidence. A useful digital strategy makes those boundaries easier for people to navigate. Clear information, accessible journeys, and shared responsibility for the complete service help organizations turn technology investments into a more dependable public experience.
Dave Stawinski
VP, Digital | XCentium
Case study
Modernized AGLC’s B2B wholesale experience with Sitecore, OrderCloud, Next.js, and Vercel to improve performance, self-service, and operations for licensed retailers
improvement in order processing times for retailers
decrease in bounce rate
managed products
Evaluate customer journeys, usability, accessibility, and experience workflows to identify friction and improve experiences.
Evaluate platform fit, architecture, and implementation requirements to support long-term digital experience goals.
Evaluate the quality, structure, and accessibility of your data to support analytics and AI initiatives.
XCentium provides digital consulting and implementation for websites, content operations, search, portals, service workflows, data, and AI. We also support relevant commerce and partner transactions, integrations, and platform maintenance. Requirements and responsibilities are defined for the specific organization and project.
Accessibility is considered across content, design, development, and testing. We work with the organization to establish applicable requirements, testing methods, and remediation priorities. The aim is to identify and address barriers in key tasks, with validation that goes beyond a single automated score.
We can assess and implement integrations where suitable access and interfaces are available. Discovery establishes system ownership, identity requirements, data exchange, update timing, and operational responsibilities. Those findings determine which workflows can be delivered and whether a phased rollout is appropriate.
XCentium’s published AGLC case study describes wholesale commerce modernization for an Alberta government agency. It covers retailer ordering, administrative self-service, and enterprise integrations. That example demonstrates a specific public sector commercial workflow and should be evaluated against the requirements of your own initiative.
Selection should start with the service workflow and the organization’s procurement, hosting, security, accessibility, and integration requirements. We assess proposed technologies against those criteria. Supplier qualifications and deployment requirements need to be verified for the specific engagement and jurisdiction.
Potential starting points include staff access to approved knowledge, document preparation, and assistance with routine inquiries. Each use case should define authorized sources, access, review, and escalation. Public-facing answers need clear ownership and a reliable route to the responsible service team.
Tell us which public, partner, or employee journey needs to improve. We’ll help assess the requirements, system dependencies, and practical next steps.
