Make it easier for people to find resources, participate, give, and access your programs.
XCentium helps nonprofits implement, integrate, and improve websites, giving experiences, resource ordering, and CRM connections. We bring together content, search, data, and AI to support donors, members, partners, and communities while simplifying the work behind digital participation.
Years in business
15+
Platform certifications
200+
Projects delivered
1,500+
A donor making a contribution, a partner ordering resources, and a person seeking information should not have to navigate the same path. We help clarify audience journeys and connect them with the right systems. The goal is to make participation easier while reducing the publishing, administration, and support work required from your team.
Our digital consulting and implementation services support organizations across these sectors.
Charitable organizations, foundations, philanthropic organizations, and community nonprofits
Professional, trade, industry, and membership associations
Health charities, medical associations, patient organizations, and research-focused nonprofits
Advocacy, civic, educational, and public-interest organizations
Museums, performing arts organizations, cultural institutions, and arts nonprofits
Religious, ministry, and faith-based organizations
Organize digital journeys around the actions that matter to your organization. Improve navigation, content clarity, accessibility, and forms so donors, members, partners, and communities can find the right resources and next steps.
Implement CMS and DXP platforms that make program information, resources, campaigns, and stories easier to maintain. Connect reusable content, approved assets, and publishing workflows across teams, chapters, or digital properties where needed.
Build or integrate donation and partner-ordering experiences around your organization’s requirements. Connect contribution options, catalogs, payments, and transaction reporting with the systems responsible for administration and service.
Connect website activity, forms, CRM, and service processes so teams can manage relationships with better context. Define records, routing, and follow-up around your existing donor, member, volunteer, or partner workflows.
Connect participation and operational data for reporting. Build AI-assisted access to approved program knowledge and support content preparation and routine staff workflows. Prioritize applications that fit team capacity, with clear permissions, review, and ongoing ownership.
Prioritize improvements around team capacity, operating costs, and program needs. Support migrations, integrations, maintenance, and enhancements so the organization can keep its digital services useful without creating unnecessary administrative complexity.
A nonprofit’s digital experience needs to serve the people advancing its mission and the people relying on its programs. Planning for both groups makes technology decisions more useful. Team capacity, information ownership, and ongoing support belong in that conversation from the beginning.
Matt Kloss
SVP, Digital Delivery | XCentium
Case study
Delivered a modern B2B commerce platform to improve service delivery and engagement with hospital partners.
Delivered a consumer-like ordering experience that enabled hospital staff to easily access and request resources.
Implemented a tailored catalog and order management system to improve internal processes and partner interactions.
Established a flexible, API-first platform to support growth and evolving service needs.
Evaluate customer journeys, usability, accessibility, and experience workflows to identify friction and improve experiences.
Evaluate platform fit, architecture, and implementation requirements to support long-term digital experience goals.
Align your CRM platform, workflows, and customer processes to improve efficiency and engagement.
XCentium provides strategy, experience design, CMS and DXP implementation, search, giving and commerce experiences, CRM integrations, data, AI, and ongoing support. We define the scope around the organization’s mission, audiences, internal capacity, and existing systems.
Yes, where the existing system supports the required integration. We can improve content, navigation, forms, and the handoff into giving, then assess options for connecting transaction data and reporting. Discovery establishes what the fundraising platform can support and where responsibilities remain.
Commerce can support practical transactions beyond retail sales, including resource ordering and some donation experiences. Starlight Children’s Foundation used a B2B commerce approach for hospital partner ordering. Whether commerce is appropriate depends on the workflow, payment requirements, and systems already in place.
These audiences can share a content foundation while using different journeys, permissions, and relationship workflows. We assess which information and functions should be common and which require distinct experiences or systems. The design should simplify participation and administration rather than force every audience into one process.
Begin with the journeys most important to participation and service delivery, then identify where usability or manual work creates the greatest friction. We assess existing capabilities before proposing new platforms and phase improvements around value, cost, dependencies, and the team’s ability to maintain them.
Potential uses include finding approved program information, drafting content for review, and assisting repetitive administrative tasks. We assess source quality, privacy, permissions, and staff oversight. A small, measurable workflow is often a useful way to establish whether the technology saves effort and produces dependable results.
Tell us which audience journeys or internal workflows need attention. We’ll help identify practical digital improvements that fit your priorities and team.
