Strengthen customer and partner relationships while modernizing your digital operations.
XCentium helps industrial and manufacturing companies implement, integrate, and improve product websites, B2B commerce, and customer platforms. We connect technical content, ERP data, CRM, search, and AI to support product discovery, account ordering, partner relationships, and service.
Years in business
15+
Platform certifications
200+
Projects delivered
1,500+
Specifications, units of measure, account pricing, availability, and documentation all affect a buying decision. When these details are disconnected, customers depend on manual assistance and teams repeat work. We help organize product information and connect the buying experience with the systems responsible for pricing, inventory, orders, and customer relationships.
Our digital consulting and implementation services support organizations across these sectors.
Machinery, equipment, component, tool, and engineered product manufacturers
Building material, fixture, construction product, and building systems manufacturers
Electrical, electronics, instrumentation, semiconductor, and technology product manufacturers
Industrial distributors, wholesalers, suppliers, and component providers
Connect product information, specifications, documentation, and approved assets with websites and search. Organize content and filters around how buyers evaluate suitability, compare products, and find the resources needed to make a decision.
Implement ordering experiences with account-specific catalogs, pricing, purchasing roles, approvals, and bulk-order capabilities. Connect the storefront with existing business rules so distributors, business buyers, and sales teams can work through appropriate digital channels.
Connect commerce with the systems that own pricing, product data, inventory, orders, and fulfillment. Define data flows, exception handling, and monitoring so the customer experience reflects the information operational teams can reliably provide.
Connect CRM, service requests, order context, and technical knowledge. Improve inquiry routing and self-service for customers and partners while giving sales and service teams better access to the records needed to respond.
Connect product, account, and operational data for reporting and AI applications. Build assistants that retrieve approved technical knowledge, prepare product content, and support document workflows. Preserve source references and review requirements so sales, service, and partner teams can assess the answers.
Prioritize platform and integration changes around customer needs and operational dependencies. Support CMS, commerce, cloud, and connected applications through maintenance, release validation, performance improvements, and planned enhancements.
Manufacturers need digital experiences that work for customers, distributors, and internal teams. Keeping technical information, commercial rules, and customer context consistent across those relationships creates a foundation for useful self-service, better coordination, and AI that can work with reliable business information.
Thomas Wagner
VP, Commerce & AI | XCentium
Case study
Delivered a scalable digital platform with modern commerce, content, and search capabilities, supported by cloud infrastructure, to improve performance and support growth
Delivered a flexible enterprise platform designed to support growth and increased demand.
Centralized systems and content to improve data consistency and streamline product information management.
Improved performance, reduced friction, and enabled more efficient digital operations across channels.
Identify opportunities to improve conversion, operational efficiency, and scalability across your commerce ecosystem.
Evaluate the quality, structure, and accessibility of your data to support analytics and AI initiatives.
Identify practical AI opportunities aligned to your business goals, workflows, and operational priorities.
XCentium provides digital consulting and implementation for technical content, product discovery, B2B commerce, CRM, customer service, data, and AI. We connect these experiences with ERP and other business systems and provide ongoing platform support. The focus is on practical buying, information, and business workflows.
Yes. We assess product attributes, units of measure, variations, customer entitlements, and pricing rules before configuring the experience. Some rules belong in the commerce platform and others remain in ERP or product systems. Defining those responsibilities helps keep pricing and product information consistent.
We identify which system owns each record and how updates should move between systems. The implementation can include APIs or other supported integration methods, data mapping, validation, monitoring, and exception handling. Timing and availability depend on the source systems and business requirements.
Yes. Different account types may need separate catalogs, pricing, permissions, or ordering workflows. We design those experiences around your channel model and define what can be shared. CRM and service integrations can help teams maintain context across direct and partner relationships.
AI can help staff retrieve approved manuals, specifications, and procedures, or assist with document and content workflows. Reliable results depend on source quality, product versioning, permissions, and evaluation. We define when the system should reference its sources or route a question to a knowledgeable person.
Only if the current platform is a material constraint. Product data, search, pricing integration, usability, or service workflows may be the more immediate issue. We assess the sources of friction and prioritize changes before recommending a replatform or broader architecture change.
Tell us where product information, ordering, or enterprise integrations are slowing your teams and customers. We’ll help define the improvements and delivery priorities.
